TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Questions: How skilled are you, as a technical writer, in using
the product you are currently writing about?
This was an easy question for me. Our software product involves no user
input, so anyone could be an expert :)
Our Internet product used to be very complicated. I tried to explain this
to the developers when I was hired, but they weren't ready to listen. After
a Usability study showed that the average user was taking 30 minutes to do
what should have been a two minute or less procedure, the interface was
totally changed. Now there are four steps that are numbered. Once again,
anyone can be an expert if they can read the numbers 1 through 4.
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