Future of documentation in Web-based apps

["Kathryn Scoffield" <kscoffield -at- hotmail -dot- com>]

Hello everyone.

My boss has asked me to research the future of documentation in web-based 
apps. Our director has mentioned future apps that use "easy-to-use browser 
based screens that users will not need guides for."

For those who work in web-based usability, are there such screens? Perhaps 
there's a method of interface design we're not aware of?

Any educated feedback would be very helpful.

Best,

Kathryn Scoffield
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