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This isn't really an answer to your post, but it's
related.
To me, the best way to view technical writing - and to
position it within your organization - is as a
critical link _between_ development & support. In many
ways, technical writing is a support function: our job
is supporting users. And when we don't do our job
well, it's the customer support folks who have to deal
with the questions and complaints.
It's important to establish a good working
relationship with both the development and customer
support teams, right at the start of a project, and to
keep talking to technical support even after the
development teams have moved on to the next release or
the next product. You can get very valuable
information from them.
./Scott
--
Scott Wahl
Senior Technical Writer
Research in Motion
www.rim.net
--- Prerna Taneja <prernat -at- ggn -dot- aithent -dot- com> wrote:
> > That is how technical writing is viewed at most
> places! As a "support"
> > function rather than an integral part of
> development. We technical writers
> > need
> > to think how we can change this mind set.
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