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7) Are there any concepts that are poorly explained?
8) How often do you have difficulty in finding the info you wanted?
9) How often do you fail to find the info? How often have you contacted
customer support?
10) What sort of problems do you have with the product that you cant/wont
turn to the documentation for?
This sort of questioning process, which is finessed and multi-phased more by
market research companies, provides much more accurate answers than just
leading with all positives.
Steve Hudson
Lead Technical Writer
Wright Technologies (Aus)
steve -at- www -dot- wright -dot- com -dot- au
(612) 9518-1822
The best way to predict the future... is to create it!
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