RE: Respect

["Steve Hudson" <steve -at- wright -dot- com -dot- au>]

Go ask IBM. Their mainframe sales slid backwards for years, until they
actually listened to their customers, and rewrote the manuals. Sales picked
up.

I get sick of saying it, but Q has a REAL cost - mostly in after-sales
support.

There are thousands of stories in the city, this has been just one of
them...

Steve Hudson
Principal Technical Writer
Wright Technologies (Aus)
steve -at- wright -dot- com -dot- au
(612) 9518-1822
The best way to predict the future... is to create it!



-----Original Message-----
From: Douglas S. Bailey (AL)

Since when does a user buy A instead of B because A has better
documentation?  Almost never.  But that doesn't change the fact that
documentation, especially good documentation, does add value to the product.
Only it's value to the user, not the programmer, nor the CEO.


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