RE: Business Process Information in a User Guide

Subject: RE: Business Process Information in a User Guide
From: John Posada <jposada01 -at- yahoo -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 4 Sep 2001 06:18:27 -0700 (PDT)

I'm taking the approach at this gig of producing two documents.

One is a process document, that explains the process, how it fits
into the bigger picture, what happens if it isn't done, a flow chart
of the whole process, and a description of what hapoens at each step
in the flow chart. Also included is the Roles and Responsibilities of
each person/department involved, overall assumptions, and also,
specific business policies used or impacted. This is my WHY

The other document is a job aid, which tells the person what do to,
step by step. No other detail other than what the person does and
what the result of that step is. This is the HOW document and it is
usualy only a few pages.

There may be more than one job aid involved for each process document
if during the process, a person is required to perform different
procedures at different times.

Since the processes are done in a Siebel environment and it is
dificult building in help, the documents are then packaged into a set
and delivered to the web people. They convert the document set to PDF
and make links from their web pages. It isn't perfect, but it works.

--- Erika Yanovich <ERIKA_y -at- Rad -dot- co -dot- il> wrote:
> Scott, you are so right! Lots of manuals tell you how to use a
> certain
> feature, but they don't tell you why. This is true for hardware as
> well. I
> am trying to change this approach here as much as I can and on the
> few
> things we already did, we got excellent feedback from users. If
> anyone out
> there has experience promoting the task-oriented approach, it would
> be greatto hear.

John Posada, Senior Technical Writer
"I am a bomb disposal expert. If you see me running, try to keep up."
mailto:john -at- tdandw -dot- com, 732-259-2874

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RE: Business Process Information in a User Guide: From: Erika Yanovich

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