Re: Customers who read manuals from cover to cover
Well, Sean, you never met people from my company. We've done several
unpublished studies of users that showed that people will do many other things
before finally reading the manual.
Most, including programmers, will never really *read* the
manual front to back.
Elna's summary is consistent with pretty much every study or piece of anecdotal evidence that I've seen. Personally, I started writing manuals with the assumption that the contents would be scanned rather than read closely a long time ago. Otherwise, I figure that I would be wasting much of my time.
Bruce Byfield 604.421.7177 bbyfield -at- axionet -dot- com
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-Rita Mae Brown
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RE: Customers who read manuals from cover to cover: From: Brierley, Sean
Re: Customers who read manuals from cover to cover: From: Elna Tymes
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