Re: Torment the Techie

Subject: Re: Torment the Techie
From: Bonnie Granat <bgranat -at- att -dot- net>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Fri, 14 Sep 2001 21:43:56 -0400

Andrew Plato wrote:

> The link Sandy posted is an excellent primer for all writers on how to
> deal with SMEs. While it is specific to hacking and programming - I think
> it applies in most technical or scientific areas.

Now that I've left Artisoft, I'd like to say that the SME's I worked with
there are among the kindest and most patient folks I've met in the

They understood that *they* were the technical experts and that I was the
documentation expert. Neither they nor I expected that I would be on their
technical level, and they expressed their appreciation of *my* expertise.
It was, to me, the ideal collaboration.

Bonnie Granat


A landmark hotel, one of America's most beautiful cities, and
three and a half days of immersion in the state of the art:
IPCC 01, Oct. 24-27 in Santa Fe.

+++ Miramo -- Database/XML publishing automation. See us at +++
+++ Seybold SFO, Sept. 25-27, in the Adobe Partners Pavilion +++
+++ More info: +++

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Torment the Techie: From: Andrew Plato

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