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How well are the technical writing tools and processes
in your organization documented?
* Very well. New members can easily start working
* Somewhat well. New members start with little help
* Not well. New members need assistance
* Not at all. New members require extensive help
* Other/none of the above
HaHaHa! You're kidding, right?
When I arrived in March, not only were processes not
documented, they didn't exist. Sometimes things were
reinvented six or seven times by a like number of
people. Sometimes we did x, and sometimes x wasn't
our job. There were ten or twelve versions of our
templates out there, and no one (including Tech Pubs)
knew which was which.
I promptly set about trying to get a handle on just
what processes we needed. Not documenting them, you
understand, just figuring out what it was that this
group is supposed to accomplish, and how.
After a round of layoffs, a reorganization, and a
rain of fire and brimstone (new projects, due last
week) I'm just done with making a list of what
processes need to be documented.
Hopefully, when we're ready to hire someone new in
the beginning of the year, I'll have enough figured
out that I'll be at "Not Well." But I'm "Not
Back to grumbling quietly under my breath.
Have something to say, and say it as clearly as
you can. That is the only secret of style.
__ Matthew Arnold
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