RE: Help on Procedure Writing

Subject: RE: Help on Procedure Writing
From: Tom Murrell <trmurrell -at- yahoo -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 5 Dec 2001 09:58:21 -0800 (PST)

--- John Fleming <johntwrl -at- hotmail -dot- com> wrote (in part):
> As a personal observation of procedure writing, when writing a procedure,
> make sure you include all the relevant information needed by a person to
> complete the task. You will need to emphaisize the what rather than the
> why.

John's advice is really good. To which I would add one other small, little
thing. Don't accept a procedure from someone else and simply put it in your
document. TEST IT. In my experience, the biggest problem with procedures is
that no one ever actually tried to do it.

Do the procedure, and you'll find out what's missing that a user will need.

Tom Murrell
Lead Technical Writer
Alliance Data Systems
Columbus, Ohio
mailto:tmurrell -at- columbus -dot- rr -dot- com
Personal Web Page -
Page Last Updated 07/15/01

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RE: Help on Procedure Writing: From: John Fleming

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