Re: Encouraging users to read online help

Subject: Re: Encouraging users to read online help
From: Iggy <iggy_1996dp -at- yahoo -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Mon, 17 Dec 2001 09:30:36 -0800 (PST)

Poses a question - is it usable?

Seems your users are going the route that they find
beneficial. You need to cater to that and deliver
something that THEY will see as more beneficial than
calling support.

--- "Deeprose, Michelle wrote:
> I have taken a look at the archives for ways of
> encouraging users to use
> online help but has anybody got any tried and tested
> suggestions ?
>
> I have publicised the help within the business,
> encouraged support and
> training staff to refer to it, but the users are
> stubbornly refusing to use
> it and come to the Helpdesk as their first port of
> call when they can't work
> out to use the software.

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References:
Encouraging users to read online help: From: Deeprose, Michelle - HDS

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