RE: Encouraging users to read online help

Subject: RE: Encouraging users to read online help
From: Jim Shaeffer <jims -at- spsi -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 18 Dec 2001 12:03:16 -0500

I nodded in agreement to Iggy's earlier post in
this thread.
However, the number of users who simply are not
aware that there is a Help file available is high
(despite the presence of Help buttons and Help Menus).
Training helps get the message out, and that is a
good thing.

Further, while embedded Help may be a good idea
(there are costs associated with it in terms of
on-screen real estate, if nothing else), redesign
doesn't address the immediate problem. Embedded
Help, if implemented, has to wait for a future
release of the software.

Jim Shaeffer (jims -at- spsi -dot- com)

> Training shouldn't be required to teach people to use
> online help. At least, the help itself shouldn't
> require training.

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