RE: Encouraging users to read online help
I may soon have to start creating Help for some of
our anticipated products, and I am daunted by the
You might find my book (see sign) helpful (pun intended). I compiled a list of common problems and complaints that people have about online help, and what to do to try to prevent the problems.
Jean Hollis Weber
jean -at- jeanweber -dot- com
The Technical Editors' Eyrie http://www.jeanweber.com/
Still available: Editing Online Help, a tool-independent introduction to
planning, developing, and editing online help systems. For a table of
contents, go to: http://www.jeanweber.com/books/olhbk.htm
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