RE: Encouraging users to read online help

Subject: RE: Encouraging users to read online help
From: KMcLauchlan -at- chrysalis-its -dot- com
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 19 Dec 2001 12:11:35 -0500

Margaret C. was heard to intone:

> For instance, if I were writing Help for a
> Windows app knowing that the users had only used Unix apps before, in
> addition indexing the the names of Menu terms and GUI
> features, I'd also index them using the comparable Unix command names with
> the users were already familiar, indicating the appropriate (see XXXXX)
> cross-references.

Now there's a smart thought that I hadn't really considered.
Good one. Thanks.


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