Re: Encouraging users to use online help

Subject: Re: Encouraging users to use online help
From: "Dave Farkas" <farkas -at- u -dot- washington -dot- edu>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Thu, 20 Dec 2001 08:33:39 -0800

Here's an idea for getting employees of an organization to use an internal
help system. When the help system (or the next major revision) is about
ready for release, compile a special version in which you sprinkle code
words or something similar throughout the topics. Then you announce a "help
system treasure hunt." The first person to report each code word gets
dinner for two at a nice restaurant.

The goal is for employees to "break the ice" and become familiar with the
help system. A significant number may then be willing to actually use the
help system in their work. When the treasure hunt is over, recompile another
version of the help system without the code words.

David K. Farkas, Professor
Dept. of Technical Communication
University of Washington
farkas -at- u -dot- washington -dot- edu

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