Re: Client woes: a question to ask yourself...

Subject: Re: Client woes: a question to ask yourself...
From: Charles E Vermette <cvermette -at- juno -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 8 Jan 2002 09:26:16 -0500

Jean Weber <jean -at- wrevenge -dot- com -dot- au>

<<<Another good reason for techwriters to know something about business
is that many of us are writing about products that are used in businesses
for business purposes. It's often as useful to know something about the
industry that's using those products as it is to know something about the
technology that makes those products work...>>>

Damn good point, Jean.

In what I do (business end user software documentation) this is answering
the question, "What is this technology and why would someone use it."
They're using it to solve a business problem. In order to highlight the
features/mechanics of the program, you need to understand the business
problem or practice that the user is dealing with.

Project Managers and Customer Support people are the ones who can supply
this info. My experience is that 99.5% of them are delighted to share it
with you.


Charles E. Vermette
85 Washington Park Drive, Norwell MA 02061
e-mail: cvermette -at- juno -dot- com

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