RE: FW: Extreme Technical Writing (was RE: Flexibility and changing r equirements)

Subject: RE: FW: Extreme Technical Writing (was RE: Flexibility and changing r equirements)
From: "Earl Cooley" <shiva -at- io -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Thu, 10 Jan 2002 11:04:44 -0600

> Obviously these steps are only a very high level overview, but
> the iterative nature is obvious. There is an extremely high
> level of communication between our programmers and our writers,
> to the point that the writers serve as test users during
> development. In fact, that writers at my company get to know the
> systems so intimately that they are the ones responsible for
> handling support calls after rollout.

Oh, no, not phone support again! I like testing just fine,
but one of my key rationalizations for entering the technical
writing field was the thought that by controlling the quality
of the documentation, I could anticipate user support needs
so that whoever does do phone support has a much less stressful
job than otherwise might have been the case. I think of (at
least this branch of) technical writing as a force multiplier
for user support.

--
e=sc^3 (shiva -at- io -dot- com) Earl Cooley III

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References:
Re: FW: Extreme Technical Writing (was RE: Flexibility and changing r equirements): From: Ymorrigu

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