Re: Business issues, documentation and editors

[aschiff -at- factset -dot- com]

Steven Brown wrote:
<<What ideas do you have for incorporating the "why's"
without distracting the user from the task at hand,
especially in a very modular, online help environment?>>

I really like what Macromedia has done on its Flash support website.
Basically it has all the regular "how-to" & troubleshooting tech-notes, but
it also has an area called "Flash Examples," with sample files you can
download. In addition, each sample file has an annotated, step-by-step
guide to show you how and why they did it.

Here's one I used for Flash 4 "drag-and-drop" functionality:
http://www.macromedia.com/support/flash/interactivity/droptarget/

Anyway, as usual, my hat goes off to Macromedia. We're starting to
incorporate this type of stuff into our online help as well.

Abby Schiff
FactSet Research Systems



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