RE: Looks like we'll have to agree...

Subject: RE: Looks like we'll have to agree...
From: Michele Marques <MarquesM -at- autros -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Mon, 28 Jan 2002 14:51:30 -0500

I agree with Lydia that Susie should NOT have to "dumb down" because the
engineers don't like it when she points out missing/redundant methods.

She can, however, phrase things or point things out in a way that doesn't
upset the engineers so much. This can be done by asking them to confirm that
the methods are redundant (e.g., ask the programmer to explain the
difference between two methods, because she doesn't see the difference) or
by starting by praising them for other things (e.g., talking about how
great/useful/etc one method is and then asking if it's redundant with

I find the free e-mail newsletter "winning without intimidation" good for
giving suggestions for how to deal with people when you "know" that you're
right and they are wrong. I think that a recent issue and sign up
instructions are available at - some of
this newsletter is sales-oriented, but not all of it is.

Michele Marques
Technical Communicator
AUTROS Healthcare Solutions
One Yorkdale Road, Suite 310
Toronto, Ontario M6A 3A1
(416) 784-1100 x139 Facsimile (416) 784-0470
1-800-537-2255 x139
marquesm -at- autros -dot- com

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