Siebel Sales Help

Subject: Siebel Sales Help
From: John Posada <jposada01 -at- yahoo -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 12 Feb 2002 09:51:19 -0800 (PST)

Hi, guys...

This message is crossposted to techwr-l and HATT.

Disclaimer: In all probability, this won't make much sense to anyone
not familiar with Siebel Sales V6.+.

Today, I made a proposal to my management to update the "out of the
box" Siebel Sales help with help topics specific to our needs. We
have done a great deal of work in developing several very complex
SmartScripts and have defined a number of new Views. We are relying
on the users to access a web site to reference Word or PDF documents
for instructions and they are starting to complain that it is
difficultto find the right documentation. Also, as you know,
documenmtation on the web is useless when the users are running

I've identified the master help and the 3 external help modules that
make up Siebel Help. I am suggesting that we add a 4th external help
for the scripts and link from the master help to external topics in
the SmartScript help module.

My questions...has anyone done anything like this in Siebel and if
you have, what were the gotcha's and do you have any hints to pass


John Posada, Senior Technical Writer
Current gig ending 4/15
mailto:john -at- tdandw -dot- com, 732-259-2874

Do You Yahoo!?
Send FREE Valentine eCards with Yahoo! Greetings!

Did you know you can get RoboHelp certified?
To learn how, visit Be sure to also check out
our special pricing offers and promotions for RoboHelp 2002.

You are currently subscribed to techwr-l as: archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot- Visit for more resources and info.

Previous by Author: Re: Release Notes
Next by Author: Re: legality of web links to articles?
Previous by Thread: Re: For Your Amusement: RAS Syndrome
Next by Thread: Legality of web links to articles? (Take II)

What this post helpful? Share it with friends and colleagues:

Sponsored Ads