Do you mean the quality of design of the phone and its interface? If so,
check out books by Donald A Norman, especially "The Design of Everyday
Things." Even if it's not exactly what you're looking for, it's good stuff.
"Jane Carnall" wrote:
>I'd like to include some reading material on the importance
of quality/of doing things right. Mobile phone services are a fairly young
area, and I don't know of any books/websites that deal specifically with the
importance of quality control *in* this area so what I'm looking for is
something more generic but readable advising on the importance of quality
processes in an intelligently convincing manner.<
Any recommendations? <
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