Re: Usability

Subject: Re: Usability
From: John Posada <jposada01 -at- yahoo -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 5 Mar 2002 11:19:22 -0800 (PST)

> with and cannot find any Tech Writing books on. If anyone from this
> list is
> familiar with Maintenance Manuals for pieces of hardware, and can
> recommend
> any Web sites, books, whatever that discuss Maintenance
> Manuals/Guides, I'd
> would very much appreciate any info.

Heidi...Tech writing books don't tell you how to write technical
manuals. They tell you how to be a technical writer. Novices read
those book. You post says you know how to be a technical writer. Now,
you need to become an Internet Search Engine User.

The first thing I would do is access a search engine (we really like
google) aznd enter the string Hardware Maintenance Manuals.

I did and got an interesting selection of stuff...and one of the top
10 was the respository for all of IBM's hardware manuals. Scattered
throughout was other similar materials.

Another thing I would do is try to picture who your competition is,
enter their name along with some type of "hardware manuals" string.

For instance, entering "Avaya Hardware Manuals" (the company I work
for), gave a this link (among others):

Entering Nortel Hardware Manuals (our competition) gave me this link
(among others):

Give it a try.

John Posada, Senior Technical Writer
Current gig ending 4/15
mailto:john -at- tdandw -dot- com, 732-259-2874

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Usability: From: Colonna, Heidi

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