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>From what I understand, knowledge management is a business's attempt to gather and disseminate knowledge throughout the business. It's kind of trying to forestall the problems caused when SME gets hit by a truck and no one knows what said SME knows. It is also supposed to help when dept A starts a project and doesn't know that dept B just finished a project that would save them six months of work.
A lot of times it involves replacing Internet Explorer as the primary method of retrieving documents with a document management system that includes search functions, project management, and version control.
That's kind of a half-baked layman's version, and I am sure there is much more to it than that. There are some good resources on the Net, including CIO.com.
Hope that helps.
ShopKo Stores, Inc.
From: R D [mailto:jaguarjamus -at- yahoo -dot- com]
Sent: Thursday, March 14, 2002 12:18 AM
Subject: Knowledge Management
Could someone help me clarify exactly what "knowledge
management" is and how it relates to technical writing
and technical writers? Yahoo! presented an article
yesterday listing technical skills that were in high
demand and this was one of them. I'm also attending an
STC presentation this weekend titled "From Technical
Communication to Knowledge Management: The Next
Epoch." I'd like to have some idea what it is before I
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