TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
> But how can this be? With the usual mantra of "process is evil incarnate" and
> "shut up and work you!", since when is documenting the way you work part of
> your defined job.
I have never said process is "evil incarnate".
Obsession over process is wasteful. And many people who think they are doing
things "correctly" are in reality obsessing over the process when they should
be obsessing over the results.
And there is big difference between documenting "how you work" vs. "why you do
this." My understanding of KM systems is they attempt to capture the ethereal
knowledge of a team...the why things are done a certain way. That's different
from documenting every mundane task and process.
Any decent professional should document their reasons for doing things as a
matter of practice. Especially ego-aggrandized consultants who are at the mercy
of customer expectations.
I think where consultants have troubles is when they assume their methods and
procedures are "universally accepted" and therefore their clients should, by
default, accept them as "the way it is."
Andrew Plato
__________________________________________________
Do You Yahoo!?
Yahoo! Sports - live college hoops coverage http://sports.yahoo.com/
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Check it out! Get some cool freebies when you buy RoboHelp! You'll receive
SnagIt screen capture software and a 10% discount voucher for RoboHelp
Consulting. This special offers expires March 29, 2002.
www.ehelp.com/techwr
---
You are currently subscribed to techwr-l as: archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot- Visit http://www.raycomm.com/techwhirl/ for more resources and info.
