RE: Info mapping terminology

Subject: RE: Info mapping terminology
From: Syed Ahmed <SAhmed -at- DKSYSTEMS -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 19 Mar 2002 09:34:07 -0600

Irene Wong asked:
>My question
>Does the Info Mapping theory say that one document can only have one
> type of
>information in it? Surely not.

As Michael and Stan have said, the answer is absolutely not. A thorough
document can, and probably should, contain as many of these "information
types" as necessary. Once you've determined your information types, and
have separated them accordingly, you can then place them into a single doc,
following the most logical and helpful outline to present the information.
You're thinking is correct, in that a helpful document will often times
contain the processes and procedures and facts, etc.

One reason I can see to place the varying information types into separate
documents is if you're creating smaller, specific chunks of information for
select audiences. For example, a "process" doc may only be used by the user
group, whereas the tech community may only need a "procedures" doc because
they're not really interested in the business rules that drive your product.

However, there is no legitimate reason why these several types can't be
compiled into one thorough doc. And this larger doc, if organized well, can
again be broken down into smaller chunks for audiences with more specific
needs. This reversed use of information chunking is one of the key
principles underlying the Information Mapping approach: If the information
you have at hand is organized and "chunked" into smaller, easier-to-digest
pieces, these categorized and labeled packets of information can be inserted
or removed without disrupting the flow of the original doc, as well as
provide the basis for newer, smaller docs. The actual process of "chunking"
can be time intensive and, at times excessive, but info types like
"procedures" and "process" "facts" should be fairly obvious.


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