Re: More on Validating documentation

Subject: Re: More on Validating documentation
From: Kat Nagel <mlists -at- masterworkconsulting -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Mon, 25 Mar 2002 12:21:43 -0500

At 7:55 AM -0700 3/25/02, Eric J. Ray wrote:

So, in your experience, are relationships with developers
really as non-existent or dysfunctional as some threads on
TECHWR-L would suggest? Is there really no sense of
"we're all working together to make this overall product
as good as we can make it"?

Personally, I've never had much trouble getting cooperation from SMEs. (This may be because, for over half my career, I was one <g>.) I have more of a problem with territory-building (or protecting) people who won't contribute all their talents to the team because "that's not my job".

In my experience, both as a technical writer and in my previous life as an R&D chemist and product engineer, about a third of the teams I've worked with have been seriously dysfunctional---some in ways that make the TECHWR threads look like pleasant bedtime stories. Fortunately, I've also worked with many wonderful teams where the product and the ultimate customer were truly the prime focus, and where everybody pitched in to make sure that every aspect of the project was successful.

Sometimes, health of the team was due to the behavior of one or two people on the team or of a particular manager. Usually, though, the success of a team had less to do with the attitudes of individual team members than with the overall culture of the company. If the company culture was goal-oriented and collaborative, then teams usually worked well. If it was a blame-centered culture, successful team collaboration was more difficult to achieve.

Kat Nagel
Owner, MasterWork Consulting Services
Phone: (585) 820-4045 Fax: (585) 244-3565
Business: katnagel at
Personal: katnagel at

PC Magazine gives RoboHelp Office 2002 five stars - a perfect score!
"The ultimate developer's tool for designing help systems. A product
no professional help designer should be without." Check out RoboHelp at
You are currently subscribed to techwr-l as: archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot- Visit for more resources and info.

More on Validating documentation: From: Eric J. Ray

Previous by Author: Re: Techwr-l : The Movie <OT - humor>
Next by Author: Stand-up (was Re: Job Requirements (was Ethical Companies))
Previous by Thread: Re: More on Validating documentation
Next by Thread: Re: More on Validating documentation

What this post helpful? Share it with friends and colleagues:

Sponsored Ads