happy snooper

Subject: happy snooper
From: "Alex Silbajoris" <alsilba -at- hotmail -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Thu, 28 Mar 2002 12:59:10

I had an interesting experience over the last few days, demonstrating the usefulness of routine checking.

I'm producing documents for a computer-assisted inventory system which includes an ordering function. Last autumn I wrote a manual for a hand-held unit which can be used for order maintenance from the sales floor. At that time, the system could only support one order per day. Since then, a new work order has added the capability of multiple orders in one day.

I was reviewing the manual, which I had not looked at in about a month and a half, and I found mention of the fact that only one order would display on the handheld because only one order was in a maintainable state on any given day. I asked the project lead if this would still be true.

And that began a large process of head scratching and e-mails to the client. Apparently, our business analysts and developers, and the client reps, all failed to notice this condition. So I became their golden boy just because I performed a routine review.

Sic transit gloria mundi, now back to the cube.

- A

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