RE: Return on Investment for Training and Documentation

Subject: RE: Return on Investment for Training and Documentation
From: Jim Shaeffer <jims -at- spsi -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Fri, 29 Mar 2002 08:40:15 -0500

John Posada is quite correct.
Notice, however, that even with all the algorithms, the numbers
do not (as Joanna Williams wrote):

> separate the "effect" of the training and documentation materials
> from the "effect" of a (hopefully!) better designed application.

If you can develop a way to do that, you can probably set yourself
up as a consultant making big bucks for the rest of your life.
Good luck.

Jim Shaeffer (jims -at- spsi -dot- com)

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