RE: When users want jargon

Subject: RE: When users want jargon
From: "Rebecca Downey" <rdowney -at- matrox -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 5 Jun 2002 11:02:46 -0400

I'm use to using the words "reboot" for a warm boot and "cold boot" for when
you power-down your computer and restart it. Since I'm now writing a
Windows-user manual for our product - I have to use "restart" for a warm
boot and "shut down" for a cold boot.

In my case it's not just that the users want jargon with which they are
familiar, but these are the "accepted" terms for such things.

When the jargon gets too deep (cryptographic terms for example), I include
them in the glossary and try to use them in the manual in a way that their
meaning is fairly easy to decipher.

IMHO the idea with using jargon is to make it easier, not harder, for the
user to understand and interact with the product/documentation. I believe
it's a choice you have to make on an individual basis. Does the word help or
hinder user understanding. If it helps, use it.

Just my 2 cents.
PS - If you see an ugly warning atop this message - I do apologize. The
message (which may only appear on my local copy, I am still uncertain) is
beyond my control.
Rebecca Downey Senior Technical Writer
ITG:NBM Matrox Electronic System
1055 St Regis, Dorval, Quebec, H9P 2T4

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Re: When users want jargon: From: SteveFJong

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