RE: craft vs. science vs. art

Subject: RE: craft vs. science vs. art
From: "Dick Margulis " <margulis -at- mail -dot- fiam -dot- net>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Mon, 24 Jun 2002 12:02:16 -0400

Phil Levy <PLevy -at- epion -dot- com> wrote:

>You can't check your own work and find the errors. It's not human nature.

You can't be your own proofreader. We agree on that. You can, however, take ownership of document quality in terms of organizing and writing it well, getting the facts technically correct, and fulfilling your audience's needs. To me, that's what quality control is about. If the writer has no ownership--remember, basketmakers sign their work--then you are going to start with a poorer quality document and spend more money trying to fix it. If you're lucky and have limitless time and money, you'll end up with a document that has as few errors as one the writer owns. But in the real world, you will do better to encourage a craft mentality rather than an assembly line mentality.

>This is why documents written by one person from outline to index are so
>riddled with defects--technically and from a usability standpoint. How long
>before employers realize this? And by the way, if it were possible to
>irradiate documents like hamburger, I would certainly be the first to cheer
>it on. Better that than e coli contamination.

Better to start with uncontaminated meat.

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