RE: craft vs. science vs. art

Subject: RE: craft vs. science vs. art
From: "Sean Brierley" <sbri -at- haestad -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Mon, 24 Jun 2002 16:36:37 -0400

Of course user assistance is art. Measuring the likes, dislikes,
capabilities, experience, knowledge, traits, personal habits, and
intelligence of our users is cannot be done precisely. There are some
leaps of faith, best guesses, and the like, mixed in with out own desire
to meet the deadline, please our boss, and have something splendiferous
to show at the next STC competition.



Sean Brierley
Software Documentation Specialist
Haestad Methods
203-805-0572 (voice)
203-597-1488 (fax)

-----Original Message-----
From: Goober [mailto:techcommgoober -at- yahoo -dot- com]
Sent: Monday, June 24, 2002 4:32 PM
Subject: RE: craft vs. science vs. art

> We make art when we apply our craft to the science.

Technical writing is not art. It's user assistance.
User assistance cannot be art, as art is subjective,
and the results we want to get are strictly objective.
The act of producing this objective deliverable can
sometimes be thought of as art (manipulating mediums
to create something) but the end deliverable, unless
intended to be art, should not be art.

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