manuals _do_ matter

Subject: manuals _do_ matter
From: Sean Hower <hokumhome -at- freehomepage -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 3 Jul 2002 07:51:00 -0700 (PDT)

Just an example of why manuals actually do matter (contrary to what some may believe). In California, there are cameras that monitor the streets and take pictures when you run a red light. The program was halted for (I think) more than 2 months because of a typo in the manuals. Now that I think about it, it's easy to find instances where mistakes in the manual mess things up for the users, but what about when good manuals actually HELP people.....mmmmm

Sean Hower - tech writer

"Whatever you do, do NOT let your editorial decisions be made by the squiggly spell-checking lines in Word!" ~Keith Cronin, Techwr-l irritant ;-)

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