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Am I alone here, or was anyone else really taken aback by the
July/August 2002 Intercom article "Differentiating Online Help from
I *KNOW* single-sourcing isn't a myth, as I've done it and know many
others who do it with great success. I guess I'm just amazed that such
misinformation would get past the editors of the magazine and become
published word, especially given the STC now has a brand new
The article is full of sweeping generalizations and misinformation. It
mentions "myths", yet counters them with very weak evidence and,
ironically, more information stemming from age-old misinformation.
To go into detail in this e-mail would result in a passage longer than
the original article. If you get Intercom and have read the article,
please feel free to comment. I don't think I am alone in thinking that
this article needs to be addressed very quickly before more
misinformation is communicated through the industry.
B I L L S W A L L O W
Information Design & Development Professional
tel/fax: 518.371.1867 wswallow -at- nycap -dot- rr -dot- com
List Owner: HATT, WWP-Users, InFrame
WebWorks Wizard Editor of InFrame Magazine
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