Cry for Help: Bookmarks Bypassed in Word-to-PDF conversion

Subject: Cry for Help: Bookmarks Bypassed in Word-to-PDF conversion
From: Philomena Hoopes <Phila -at- VIPS -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Thu, 18 Jul 2002 17:02:36 -0400

Hello, all --

My apologies for posting this problem to this forum -- I've posted it to
three Adobe resources so far and have yet to receive a response. Any
suggestions from anyone would be much appreciated.

I am attempting to convert a very large document (300+ pages, 500+/-
cross-refs) from Word into PDF. The document is one long file, 12 sections
(not a master document) with a Word-generated TOC, and I'm using the Create
Adobe PDF / Use Acrobat Distiller options to do the conversion. Software
versions are Word 2000 and Acrobat 4.05a.

Three problems:

It takes forever (hours, we're talking) to go through the process -- I'm
assuming due to the many cross-references.

If I have another Word document open and minimized during the conversion, I
can't restore it. If I have another Word document open in the background,
the conversion is somehow hijacked from the document-in-process to other
one, and I wind up with a PDF of a completely different document than I had
started with. God forbid I should try to open another Word document during
the conversion -- Word crashes completely with a fatal error.

Then, when the conversion is complete, I check the PDF...and find that
bookmarks in the navigation pane are missing: Heading 3's that should be
followed by multiple Heading 4's, aren't. This isn't consistent, also --
there are Heading 3's whose subheads did carry over into the PDF bookmarks.
I've checked the styles in Word; all's well there and in the Word TOC.
Technically, as far as I can see, the Word document is error-free and
functional; its only unusual point is its size.

A friendly Techwhirler contacted me after my initial request for Acrobat
lists (thank you!) and suggested that I try the Print option using the
Distiller driver...this wiped out my bookmarks completely from the
Navigation pane.

I tried re-applying the Heading 4 style to every instance (405!) in the
document; this corrected the problem, and when I went back to correct a
pagination error in that version of the Word TOC, and re-converted to PDF, I
lost the same bookmarks again.

Can anyone offer any hints as to what I can do to ensure a complete
conversion of this doc, and what is causing all the intra-Word document
conflicts during the conversion?

Many thanks to you all!

Philamena Hoopes
Phila -at- vips -dot- com
ViPS the i technology of healthcare
One West Pennsylvania Avenue
Towson, MD 21204
(410) 932-8330 ext 8845

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