RE: Of myth and reality

Subject: RE: Of myth and reality
From: "David Knopf" <david -at- knopf -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Mon, 22 Jul 2002 08:13:49 -0700


SteveFJong -at- aol -dot- com wrote:

| The discussion is starting to sound like a marketing presentation 8^)

I guess you haven't been to a real marketing presentation recently. ;-)


| Previously, I'd asked how much "overlap" of information
| we're talking about between different delivery media; the
| current bid is 90%. Wow! Is that in bytes or in words? In
| my experience with printed/Windows Help delivery, it
| was probably under 1% of the bytes (because there were
| no graphics shared)

It's difficult to imagine what possible relevance byte overlap could
have to this discussion, or how it could inform decisions about how to
produce and deliver content. Is this a serious argument?


| and under 30% of the words (because
| the Help was almost entirely procedural,
| with no concepts or system responses documented online).

Well, it's certainly unusual for 70% of the words in a technical
document to be devoted to concepts and system responses. And the
omission of all graphics and response statements from online Help is
sort of a vintage 1997 approach. However, since we're talking about the
capabilities of single source systems and not about effective
information design, I'll ignore these points.

The examples you give -- needing to omit result statements and graphics
from online versions of a document -- can *as a matter of fact* be
solved trivially by any true single sourcing system. You apply tags like
SystemResponse and Graphic in your source documents, and when generating
the online output, these elements are automatically omitted.

If you're looking for an example to show why single sourcing cannot
work, you'll have to come up with something much more challenging than
this.


| Also, in the spirit of regarding all problems as either
| insoluble or trivial, we're now assured that all problems
| are handled by a "system." I'm relieved
| to hear that! I thought these were real problems 8^)
|
| I guess before I sign the purchase order, I'd like to see some
workflow
| examples and sample code...

If you have a substantive rebuttal to make, I'm sure we'd all be
interested in hearing it. Simply disparaging the arguments of others
without offering substantive replies does not, it seems to me, advance
your case.

I agree with Sean that you have decided single sourcing cannot work
based on a 10-year-old experiment with VAX DOCUMENT (an experiment that
was never completed) and some assumptions about the single source
process that are simply not correct. (Oh yes, and something about Fat
Mac binaries which is all about compiling code and has no bearing
whatever on single sourcing information.)

Regards,

David Knopf / Knopf Online / San Francisco, CA
mailto:david -at- knopf -dot- com / http://www.knopf.com

Consulting & Training on FrameMaker & WebWorks Publisher
Consulting & Training on RoboHelp
WebWorks Publisher Certified
Member, JavaHelp 2.0 Expert Group
Moderator, HATT & wwp-users





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References:
Re: Of myth and reality: From: SteveFJong

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