SME's word

Subject: SME's word
From: "Sean Brierley" <sbri -at- haestad -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 30 Jul 2002 11:45:16 -0400


Well, I don't have time to poll every SME and conduct research. I sorta
have to take the SME at their word--which can be tough if your doc is
open to review by SMEs with a slightly different spin, because you can
get into a situation where SMEs up the food chain start routinely
overriding and requiring changes of content already approved by SMEs
lower on the food chain.

This idea of not taking the SME's word is exactly the issue in a recent
Intercom magazine article, where a piece on the difference between
online help and printed docs revolves around some tired falsehoods about
the failure of single-sourcing--that is, should the Intercom editors
have taken the article's author at her word or should they have checked
with a SIG or other experts first?

In any event. Even though my SMEs get trumped by managers on occasion, I
still take them at their word unless it occurs to me they might be
wrong.

Sean

-----------------------------------------
Sean Brierley
Software Documentation Specialist
Haestad Methods
http://www.haestad.com
203-805-0572 (voice)
203-597-1488 (fax)



-----Original Message-----
From: Richard G. Combs [mailto:richard -dot- combs -at- voyanttech -dot- com]

Richard Pineger <no -dot- spam -dot- please -at- totalise -dot- co -dot- uk> wrote:


Obligatory techwriting tie-in: Don't take your SME's word -- especially
if
your SME has an ax to grind.

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