RE: Include error messages?

Subject: RE: Include error messages?
From: "Stuart Rogers" <srogers -at- phoenix-geophysics -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 31 Jul 2002 10:59:10 -0400

I quite agree. I keep telling my developers: write Solution messages,
not Error messages. Don't tell the user there's a problem and send him
off into another application (which Help is) or searching for manuals or
CD's -- tell the user how to fix the problem right then and there.

my $.02

Stuart Rogers
Technical Communicator
Phoenix Geophysics Limited
Toronto, ON, Canada
+1 (416) 491-7340 x 325

mailto:srogers -at- phoenix-geophysics -dot- com

Developers explain How the Product Works.
Technical Writers explain How to Work the Product.

-----Original Message-----
From: bounce-techwr-l-88731 -at- lists -dot- raycomm -dot- com
[mailto:bounce-techwr-l-88731 -at- lists -dot- raycomm -dot- com] On Behalf Of CB Casper
Sent: July 31, 2002 9:14 AM
Subject: Re: Include error messages?

If they want the explanation for the errors
on the CD, wouldn’t the most USEFUL location
be within the actual error message itself?
The user wants and needs the information
about the error WHEN the error occurs, so
provide it as part of error message.

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Re: Include error messages?: From: CB Casper

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