Glad to have Andrew back / Wonder what he thinks of ISO-9000 cert ification

Subject: Glad to have Andrew back / Wonder what he thinks of ISO-9000 cert ification
From: "Smith, Martin" <martin -dot- smith -at- encorp -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Mon, 5 Aug 2002 12:00:39 -0600


Andrew, it's a pleasure to have you back.

It's no secret what you think of processes, methodologies, and the like.

I'm curious to hear what you think of ISO-9000 and the certification
process, especially if achieving certification is a contractual requirement
for a manufacturing company to sell its product to the OEM market.

Does the technical writing department add value by implementing processes
for document control that ensure consistency and accuracy among the
potential multitude of specifications and work instructions required to
design and manufacture said product.

What about quality management, say as mandated by the FDA for medical device
manufacturers, that ensure that every clinical MRI machine that rolls off
the shop floor is identical---especially considering that the RF power
levels used are sufficient to kill the patient if the power is set to high,
the duration of the pulses is overly long, or the delay between pulses is
exceedingly short.

I have spent the majority of my career in industries that manufacture
products based on a combination of hardware, firmware, and software. Often
these products have the potential of killing the people that manufacture,
use, and service the equipment. Rigorous methodologies used to design,
manufacture, (and yes document) these products help ensure they don't.

I have no data to support this, but I strongly suspect that more technical
writers are employed by highly regulated, process-oriented companies than by
software-only companies. Most of these writers do not belong to STC,
however.

Martin R. Smith
Technical Writer
Encorp, Inc.

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Want to support TECHWR-L? Get shirts, bags, hats, clocks,
and more from the TECHWR-L Store. All proceeds support TECHWR-L.
http://www.cafepress.com/cp/store/store.aspx?storeid=techwhirl

Save up to 50% with RoboHelp Deluxe. Get 2 great products for 1 low price!
You'll get RoboHelp Office PLUS RoboDemo, the software demonstration tool
that everyone's been talking about. Check it out and save!
http://www.ehelp.com/techwr-l

---
You are currently subscribed to techwr-l as:
archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot- Visit
http://www.raycomm.com/techwhirl/ for more resources and info.



Previous by Author: Re: "Obvious" warnings - drawing the line
Next by Author: RE: "Obvious" warnings - drawing the line
Previous by Thread: Re: Secondly vs. Secondarily
Next by Thread: RE: Glad to have Andrew back / Wonder what he thinks of ISO-9000 cert ification


What this post helpful? Share it with friends and colleagues:

Sponsored Ads


Sponsored Ads