RE: ISO-9000 certification

Subject: RE: ISO-9000 certification
From: "Smith, Martin" <martin -dot- smith -at- encorp -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Mon, 5 Aug 2002 13:20:45 -0600

We are currently in the process of certifying to the ISO-9001:2000 standard.
This standard is a big departure from ISO-9000 and is process rather than
procedure based. The standard calls for the organization to model the inputs
and outputs of every department in the organization. There is also a
feedback loop reviewed by executive management to ensure continuous product

Yes, like all tools, you can choose to abuse them or to simply not use them.

Yes the standard helps ensure that you can manufacture the same product
consistently. Yes if the product is garbage you will consistently
manufacture garbage. But ask yourself this: would you take your medication
if the pharmaceutical company could not manufacture the drug in a consistent
manner? The ability to manufacture something consistently is hugely


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