RE: ISO-9000 certification--an instructive anecdote

Subject: RE: ISO-9000 certification--an instructive anecdote
From: "Dick Margulis " <margulis -at- mail -dot- fiam -dot- net>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 6 Aug 2002 11:58:01 -0400

"Jane Carnall" <jane -dot- carnall -at- digitalbridges -dot- com> wrote:

>Delia Smith writes perfect recipes. If you follow her directions EXACTLY,
>you will produce a perfect product, every time. Delia is an ISO 9000 chef.

By happenstance, Delia Smith's exact directions came up in a newsgroup yesterday in a story that illustrates just how annoying such processes can be in the real world.

See (caution--long link ahead):

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