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I would love to be able to include information gathered from observing users in their "native environment." I've had the opportunity to go on one site visit, and my perceptions of our users changed dramatically because of it. I wonder how my outlook would change with more such visits......Luckily, I _may_ be going to the Innovative Government Forum later this month. If I do, you can bet that I'll be doing the particpant-observer routine!!! hehehehe :-)
It's hard convincing the higher-ups of the merit of site visits though. It seems like they only see it as an immediate loss. Can anyone offer tips on "justifying" the expense of a site visit, contextual inquiry, and user observations, preferably in upper-management speak? :-)
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