Troubleshooting COTS Systems

Subject: Troubleshooting COTS Systems
From: "Don Lenk" <don -dot- lenk -at- LMCO -dot- COM>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 13 Aug 2002 14:10:03 -0600

I am in the process of developing maintenance manuals for several systems
built from commercial off-the-shelf (COTS) components. No diagnostic
software has been developed for these systems, which are composed of data
and audio networks, distributed computers, file servers, and
discrete-signal interfaces.

Does anyone out there have any advice or magic bullets for writing
troubleshooting procedures and supporting information for such systems?

Don Lenk

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