Re: Operational Manuals - Please Help!

Subject: Re: Operational Manuals - Please Help!
From: "Lisa Bronson" <Lisa -dot- Bronson -at- ipaper -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 21 Aug 2002 14:24:19 -0500

Hi Anthony,

I know this wasn't part of your question, and quite possibly you're already
planning to do something like this--so, if your check's in the mail, please
disregard this notice, so to speak. *grin*

I went to Tennessee to get information about an add-on unit for one of our
machines a couple of years ago. I used an audio cassette recorder to tape
question and answer periods with the SME, then used transcription equipment
back at the hotel and typed everything up each evening. It helped me
tremendously because I could focus on hearing and comprehending what he was
saying rather than frantically taking notes.

A couple of weeks ago, I did a similar thing here for a prototype machine
that I had two days to get the information for. This time, I used two
video cameras, one stationary and one mobile (on a tripod for stability).
I started both cameras at the same time, and recorded about 45 minutes of
the engineer going through the ins and outs of the machine. Now, I have
the video to refer to as I write the manual *and* I am using the footage to
put together some sample pdf files with mpg clips in them. Our service
technicians will love it if this works out--so much easier to carry a CD
and a laptop than six 350-page manuals!

Good luck and best regards,
Lisa B.

Lisa Bronson
Associate Technical Writer
Evergreen Packaging Equipment
Cedar Rapids, Iowa

"Writing about yourself is a tremendously powerful exercise. If you want to
know how accurately you perceive reality in the present, try writing about
your perception of your past. You just might discover an entirely new
reality."--Lisa Bronson

Check out the new release of RoboDemo, our easy-to-use tutorial software.
Plus, buy RoboHelp Office in August and save $100 with our mail-in rebate.
Get details and download free trial versions at

TECHWR-L is supported by ads and sponsorships...and donations.
You can help maintain the TECHWR-L community with donations

You are currently subscribed to techwr-l as:
archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot- Visit for more resources and info.

Previous by Author: Re: I USED to know how to do this...
Next by Author: RE: Pleasing a Manager
Previous by Thread: RE: Operational Manuals - Please Help!
Next by Thread: Dual Monitor users

What this post helpful? Share it with friends and colleagues:

Sponsored Ads