RE: Technical Documentation solutions?

Subject: RE: Technical Documentation solutions?
From: "Sean Brierley" <sbri -at- haestad -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 27 Aug 2002 09:44:21 -0400

Nope. Engineers want to engineer. They enjoy it. Analysts want to
analyze. They enjoy it. Team leads want to lead. That's their thing. And
the manager likes his coffee with two creams and three sugars. But, none
of these guys are about technical writing. It's not what they signed on
for, it's not interesting to them, and it takes away from their primary

It's a blood from a stone thing. If you need content to get written, you
cannot add that to the chores of an existing workforce and expect no
affect on their day-to-day core jobs.

Get back to us in 6 months and tell us what happened. Sounds like you
can get some neat verbiage for your resume, though.



Sean Brierley
Software Documentation Specialist
Haestad Methods
203-805-0572 (voice)
203-597-1488 (fax)

-----Original Message-----
From: Manley Clifford (GFD1CEM) [mailto:GFD1CEM -at- ups -dot- com]

One thing I failed to make clear is that my responsibility, my mission,
you will, is to get this team, six engineers, three analysts, two team
and one manager happy and up to speed; able to produce and maintain a
of perhaps twenty documents. None of the docs are complex, most of the
that goes into the docs is available from various online sources to be
pulled into my scheme.

That's it. Now, if I can't show twelve people how to build, distribute
control twenty documents in six months I have no business calling myself
technical writer.

I mentioned that this prototype might become of interest to the
because I believe it will - I believe that we can show UPS a team that
produces their own documentation without having to hire tech writers or
outside resources (OH BLASPHEMY!!!!! DID HE JUST SAY THAT??!! And
undue distraction from the individual's "real" job.

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