Role of Technical Writer in IT

Subject: Role of Technical Writer in IT
From: "Kevin Bell (IT)" <KBELL -at- bordersgroupinc -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Thu, 5 Sep 2002 16:38:31 -0400


I am currently the lone writer in the IT division of a book/entertainment retail organization. We are reassessing the role of a technical writer in IT. IT does not utilize or request use of my services for reasons not known to us. We can guess they think I am busy working on other projects or just do not understand how they can take advantage of my services. Reassessment of my role involves determining how my manager can market and sell my skills to IT. We hope to do this as well as explore other career path options in the company.

I was given the task of researching this topic and finding out how other organizations external to my company are approaching this issue. I'd also like to find out what role other writers fill in their companies and the development process. Defining what those roles are would also help.

Our HR department does not have a good description for an IT technical writer. I'm trying to help my manager come up with tasks and roles the technical writer can do.

I'm opening this for discussion.

Thanks.

-kfb

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