RE: Documenting complex tasks in Online Help

Subject: RE: Documenting complex tasks in Online Help
From: Roger Bell <RBell -at- OptioSoftware -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Mon, 9 Sep 2002 15:05:29 -0400

Why not used embedded help (on-screen instructions) for each screen or
operation? Perhaps you can get the developers to give you a <div> or
<frame> in the Web app just for your help.

Roger Bell
Senior Technical Writer
"Live each day as if it is your last. One day it will be."

-----Original Message-----
From: Andrew T. Brooke [mailto:abrooke -at- pathcom -dot- com]
Subject: Documenting complex tasks in Online Help

This is my first post to TECHWR-L, so I apologize in advanced if this
question has already been discussed.

My question is: in a online Help project, what do you find is the best
approach to document very complex tasks, tasks in which one or more previous
tasks must be completed before the final task can be done?

I had a project recently for a web-based application in which the user would
often have to go through 3-5 operations or screens before they arrived at
the screen that allowed them to do a particular function, or "final task".

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