Re: Process Documentation

[Steven Brown <stevenabrown -at- yahoo -dot- com>]

Lorraine,

I have a feeling you're better prepared to create this
documentation than you think. Don't get hung up on the
word "process." If the term sounds foreign, just think
procedure, because really, a process is just a bunch
of procedures gathered to accomplish a goal.

As others have suggested, you'll likely find a series
of procedures/tasks/processes such as:

- Entering an item
- Evaluating an item (e.g., distinguishing bugs from
enhancement requests)
- Assigning items
- Testing items
- And so on....

So approach this assignment as you would any other.
Interview your SMEs, document the way things work now,
and then begin creating an outline that shows the new
process.

Good luck,
Steven Brown
Senior Technical Writer



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