Legislation covering User Manuals

Subject: Legislation covering User Manuals
From: geoff -at- userdox -dot- com
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 24 Sep 2002 15:52:47 +1000 (EST)

This could make for an interesting future in the techwriting industry...

Anyone care to comment on the implications?


>From another list(techwriter -at- yahoogroups -dot- com):

> You mention you call a text a "User Manual and which fulfills all
> legal requirements to be called this". I have not heard of legal
> definitions. Can you point us to where these are described? Even if

Here in Germany we have a "new" law since the start of the year. It says
that the customer _always_ (and that means ALWAYS) can give back the machine if
-he does not understand the manual (this is a very wide definition - and it
gives us some headaches)
-the manual is misleading
-the descriptions are not clear enough
and so on.
To be able to call a manual "User Manual" it has to contain some important
-safety instructions
-the customer has to be able to use the machine in a proper way
-the basic functions have to be described
-it has to contain the machine specification
-consumables have to be described
-all parts (specially the options) of the machine have to be described
as well as smaller things like
-the cover page of the manual has to contain certain information

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