Re: Yahoo has no staff tech writers

Subject: Re: Yahoo has no staff tech writers
From: Jeff Hanvey <jeff -at- jewahe -dot- net>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 9 Oct 2002 05:37:51 -0700 (PDT)

I agree completely.

I have several different accounts with Yahoo and have pretty happy with their service (even if their new subscription rates are unreasonable and they have put severe limitations on everything).

But their help is terrible. I've read places that assume that you read a previous topic, but there are no links or indications of how to access that particular topic.

I needed to close an account because of spam, so I went to the help and got into a circular explanation: to close the account go here, but here lead to the same page I was on. After clicking through random topics, I finally found the path, but don't expect me to be able to repeat it!

The Yahoo system just doesn't seem well-documented or planned at all.

Of course, it's free, so you get what you pay for.

--- Tom Murrell <trmurrell -at- yahoo -dot- com> wrote:
>I'm sorry to learn that Yahoo has no staff TWs, but I'm not surprised. I've had a
>Yahoo email account for four years now, and I've used several of their services
>during that time. I'm sure their help is useful for novice customers; it just isn't
>useful for an intermediate or higher skilled user, in my opinion. And I confess to a
>certain annoyance when there is a survey at the end of each FAQ section or help
>piece that asks me how well they did in answering my question. (Did we do all right?
>Huh, did we? Huh? Huh? Huh?) Look, you did all right if I found the answer and got
>out of your help archives. Browsing help archives is NOT what I call a quality
>Internet experience. Particularly when the help isn't.

Jeff Hanvey:

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