RE: wording for training materials

Subject: RE: wording for training materials
From: John Posada <JPosada -at- book -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Thu, 17 Oct 2002 11:01:31 -0400

The writer was wrong.

>the editor wanted all "the user" references to be changed to "you". The
>writer didn't do it (and sent the presentation out as final), saying that
>wasn't necessary because the audience was support people, not users. The
>opposing opinion in our group says it should have been changed because the
>editor (who is also the manager) has final say in matters of style, but

Aside from the fact that support people are "you"s just like anyone else,
the writer screwed up because the editor/manager said to do it and it wasn't

BTW...I also use "you"

John Posada
Senior Technical Writer
jposada -at- book -dot- com
"Be accurate...the 4am wakeup call you prevent could be your manager's"

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